GENERAL QUERIES

Yes! COD is available for orders below INR 5000 on all serviceable pincodes.

We do not charge any additional handling fee for returns.

The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at support@kalapushpi.com

In case the order does not get delivered within 7-10 working days, you can write to us at support@kalapushpi.com We will do our best to get it delivered at the earliest.

We charge a shipping fee of INR 100/- on all orders.

Cancellation, Return & Refund

To make a cancellation, please log into your account and book the cancellation of the requested order from the return and cancellation tab.

In case of returns/exchange, visit the returns/exchange section on the website or click here to raise a return/exchange request for your order. You need to pack the product back in its original packing (with tags) and handover the packet to our courier person. As soon as we have it back in our warehouse, we will verify and issue a refund on the same account details used while making payment. Please note that no handling fee is charged for returns. In addition, free products received during any promotional events/offers are not eligible for returns.

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, we should be notified within 24 hours of delivery. Also, we request you to email us a photograph of the damaged / defective product on support@kalapushpi.com Incase you fail to intimate about the same, return might not be processed.

Return request needs to be raised within 7 days of the delivery date.

For prepaid orders, the mode of refund depends on the mode of payment for the order. The amount would be credited to your account within 2-3 working days. If not, please get in touch with your respective bank.

Please note if any promotional/coupon code is redeemed during a purchase, the full amount will be refunded as store credit. In case of a non-promotional purchase, the full amount will be credited to the bank account.

Once the product(s) reaches us and passes the QC, a coupon code worth the Order Value will be sent to the registered email and whatsapp number which can be used in under 30 days from the issuance of the coupon code

PAYMENT

In most cases, the payment gets automatically credited back to you account within 2-3 business days. In case it does not, mail us the details of your transaction at support@kalapushpi.com. We will verify and get back to you at the earliest.